This video is about how to install the Citrix Receiver for Mac. This will allow you access to your H drive and SMART Notebook at home! If you have a previous version of Citrix on your Macbook Pro and you previously used Citrix then you must first uninstall that version. To uninstall that version click the: “Uninstall Citrix Receiver” icon to uninstall the previous version before installing the new version. Follow the prompts. Click on “Install Citrix Receiver”. You will be guided through the steps necessary to install Receiver on your Mac. Continue Install Citrix Receiver Citrix Receiver Uninstall Citrix Receiver Installer is trying to install new software. Type your password to allow this. Click 'I agree with the Citrix license agreement' and press 'Install' The file 'CitrixReceiverWeb.dmg' will download automatically, you can find it in your downloads folder or run from the browser When opened, click ' Install Citrix Receiver '.

Applicable Products

• Citrix Workspace App
• Receiver

Symptoms or Error

Citrix Workspace App and Citrix Receiver cannot launch applications automatically with Safari version 12.

Solution

SERVER SIDE CHANGES
For StoreFront deployments, modify web.config under the Receiver for Web (RfWeb) site (typically C:inetpubwwwrootCitrixStoreWeb) to activate the Citrix Receiver Launcher / Citrix Workspace App Launcher for Safari 12 and later.
1. Open web.config using your preferred text editor and locate the line : <protocolHandler enabled='true' platforms='(Macintosh Windows NT).*((Firefox/((5[2-9] [6789][0-9]) ddd)) (Chrome/((4[2-9] [56789][0-9]) ddd)))' skipDoubleHopCheckWhenDisabled='false' />
2. The value of the platforms attribute is a regular expression specifying the browsers that Citrix Receiver Launcher is used for client detection and HDX launches. Change the regular expression to:

'(Macintosh Windows NT).*((Firefox/((5[2-9] [6789][0-9]) ddd)) (Chrome/((4[2-9] [56789][0-9]) ddd))) Macintosh.*Version/(1[2-9] [2-9][0-9]).*Safari/' Prezi presentation.

3. This will add Safari 12 and later to the list of browsers that Citrix Receiver Launcher will be used.
CLIENT SIDE CHANGES
On a Mac Station running Safari 12 perform the following actions:

• Launch Safari 12 Browser and select Safari from the Menu on top > go to Preferences and select it

• In preferences > Select Advanced tab > check Checkbox 'Show Develop Menu in Menu Bar' (Located at the very bottom). This option will enable the Develop tab in Safari top menu

• Close the preferences window by selecting the red circle on the top left corner
• Go back to Safari Menu and select > Clear History

• Then go to Safari Menu and select the Develop Tab > Empty Caches

• Close All safari windows after this. Make sure no Safari Windows are left open.
• Test using Safari 12 and browse to Storefront’s receiver for website URL.

• Go to https://StorefrontURL/Citrix/StoreNameWeb
• The first thing a user should see when testing going internally to Storefront’s Website is to detect Receiver/Workspace App. Please select “Detect Receiver/Workspace App”. Image below shows test using receiver.

• The following window prompt will appear “Do you want to allow this page to open Citrix Receiver Launcher?' please select “Allow”

• Once “Allow” is selected, no Manual interaction will be required by user. Site will automatically load to go to either “Logon Page when using explicit authentication” or it would “take you to your Apps enumeration” if SSO (Single Sign On) is enabled.

• Once user is logged in, when trying to launch an application or desktop the following prompt will show for user to select 'Allow'

• When users are connecting internally and Storefront server is using an Internal SSL cert. Mac stations must have the CA Root and or Intermediate Certificate added to their Keychain Store in the Mac. Additionally, SSL certIFICATE must be set to Always trust / Allow. See example below:

Problem Cause

Additional Resources

You can now use the Application probing feature to proactively monitor the health of applications enabling you to fix issues before the user actually experiences them. For more information refer to Citrix Documentation - Application probing.

Citrix Blogs - NPAPI support is being removed from Safari 12

Disclaimer

Citrix Receiver For Mac Will Not Install Mac

Citrix Receiver For Mac

A list containing the majority of Citrix Workspace app for Mac (formerly Receiver for Mac) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.

The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.

There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.

Receiver for Mac / Workspace app for Mac:

Citrix Receiver For Mac 10

Citrix Receiver For Mac 12.1